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Right click on Camtasia Recorder in the windows start menu and choose Run as Administrator.Reason 1: Error After Stopping a Recording

Open the following folder: C:\Users\Public\TechSmith\Camtasia\License.Navigate to the following location: C:/Users/Public/TechSmith/Camtasia.ZIP file by highlighting the files, then right click and select Send to > Compressed (zipped) folder You can send them individually (they are small enough) or you can zip them up and send them as a. Send all the files you see in this folder when you submit your ticket.Open the following folder: %LocalAppData%\TechSmith\Camtasia Studio\License.If Option 1 or 2 do not work, please start a Technical Support ticket with us and include the following files: You can download and install the latest version to see if that corrects your issue. Delete both the Identity folder, and the RegInfo.ini file there.Ĭonfirm you're on the latest version of Camtasia.Note: ProgramData is a hidden folder and you may need to enable viewing of hidden folders in File Explorer to see it. Navigate to C:/ProgramData/TechSmith/Camtasia Studio 22 ( You can substitute your version number for "22" so Camtasia 2021 would be C:/ProgramData/TechSmith/Camtasia Studio 21).Navigate to the following location: %LocalAppData%\TechSmith\Camtasia Studio.Close Camtasia including this error message.